You can visit the “Latest Offers” page to discover our online exclusive offers.

Online exclusive privileges:

• Fast queue service available in SmarTone stores for picking up online orders or for service plan appointments booked online
• Enjoy Gift wrapping service, including a customised greeting message, for just HK$38

It’s quick and easy to subscribe to our Online Store newsletter! We will keep you up to date with all our latest news and offers. Simply go to "My Account" > "My Profile" > "Communication Preferences" and update your setting there. You can also click here to see our latest offers.

Once you’ve added items to your Shopping Bag, the system will automatically check for related discounts and apply them to your order.

For product that goes with gift wrapping, each product is individually packed with personal greeting messages. You can create your own greeting message typed in any UTF8 characters (no more than 6 lines) in the “Card Message” field. You may also choose to have a blank greeting card instead.

It’s easy to make online purchases:

• Browse and add items to the Shopping Bag.
• Proceed to "Check Out".
• Choose the gift wrapping service for any item requiring gift wrapping service.
• Enter the promotion code (if any) to apply a discount.
• Click "Check Out".
• Choose your preferred delivery method, namely delivery or in store pickup, and fill in the required information.
• Click "Continue", and enter your contact information.
• Click "Proceed to Payment", and enter your credit card, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay (applicable on desktop web only) information.
• Click "Pay Now".
• When you see a thank you page with an order number, it means you have successfully made the purchase! You will also receive a confirmation email and SMS.

You can create an account in three easy steps:

1. Enter your email address.
2. Enter the required personal information.
3. You have successfully created your account and can start shopping!

Once you create an account, your delivery address is saved, so you will be able to make future purchases more efficiently. You can also track your full order history.

If you are an existing SmarTone customer, you can simply use your current SmarTone LogInNow username and password to log into the Online Store.

The prices in the Online Store may be different from those in SmarTone stores as there are different promotion offers.

Yes, when purchasing a smartphone with a service plan subscription, you can book an in-store appointment online and use the fast queue service when you get there.

Simply follow the steps below:

1. Select a smartphone and go to its product details page.
2. Click "With Service Plan" and then click "Book an Appointment" (to reserve the smartphone, you will need to pay a deposit of HK$300).
3. Select your preferred store for the appointment.
4. Click "Continue" and fill in your preferred time for the appointment and contact information.
5. Click "Proceed to Payment" and fill in your credit card, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay (applicable on desktop web only) information.
6. Click "Pay Now".
7. When you see the thank you page with an order number, it means you have successfully booked your appointment! You will also receive a confirmation email and SMS.

Yes, you can purchase the designated smart device at the product detail page by selecting to buy it with the Existing Customer Price / Selected Customer Price.

Simply follow the steps below:

1. Select to buy the smart device with the Existing Customer Price / Selected Customer Price at the product detail page of the designated smart device
2. Enter your SmarTone mobile phone number for verification
3. Enter your personal information to sign up for a 6-month / 12-month Fixed Term Sales and Services Agreement to enjoy Existing Customer Price/ Selected Customer Price to purchase a designated smart device. The 6-month / 12-month Fixed Term Sales and Services Agreement will be effective in parallel with the existing monthly mobile service plan contract (if any) and each customer is entitled 5 quotas to purchase a designated smart device at the Existing Customer Price / Selected Customer Price during the 6-month / 12-month Fixed Term Sales and Services Agreement.
4. Select premium offers (if any) and add the smart device to the shopping bag.
5. Complete purchase and payment following online store purchase flow. (p.s. You can purchase one selected smart device at Existing Customer Price / Selected Customer Price per each order. If you would like to purchase more than one smart device, please check out separately.)

Simply click the "Need assistance? Live Chat" link. Our customer service representative will provide further assistance.

• Chinese: 24 hours
• English: 9:00 a.m. – 12 midnight

Customer is required to login to write a review

• Explain why you like or dislike the product, focusing your comments on the product's features & functionality and your own experience using the product
• Avoid bad language, contact information (email addresses, phone numbers, etc.), URLs, time-sensitive material, alternative ordering information, comments about non- product related issues or topics not directly related to the product's features or functionality
• Please refer to the Terms and Conditions of Online Store Account for more details.

If there are no inappropriate and irrelevant comments, the review will be posted in 5 business days

We accept Visa, MasterCard, American Express, Union Pay, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay (applicable on desktop web only). Virtual credit card, AliPay China and WeChat Pay (in other countries) are not accepted.

Purchasing an item by instalments is currently not available on Online Store.

We use SSL (Secure Sockets Layer), which is one of the most trusted technologies for protecting online transactions. All your personal and payment information, including your credit card details, are encrypted during data transmission to prevent unauthorised access.

If you successfully make a payment, you should see a web page showing thank you message. If you are having problem returning to SmarTone Online Store automatically in 15 seconds or have any enquiries, please contact our 24-hour hotline on 2155 3395 immediately.

All items purchased from the Online Store can be delivered, except smartphone purchase with a service plan subscription, which needs to be completed in a store of your choice.

• Please note that there is no delivery on Saturdays (after 13:00), Sundays, and Public Holidays
• Order with any gift wrapping products can only be delivered

Our delivery service covers most local commercial and residential addresses. The courier company is responsible for defining what a commercial address is. Addresses in some areas are always regarded as residential address; Please note residential delivery fee will be applied to some districts, even it is for commercial use.

Handsets and Accessories

• General Scale of delivery fee:-
  

  Products	Commercial Address^	Residential Address^
  HK$500 or above	Free	HK$50
  HK$50	HK$50	HK$60

  
  It is necessary to spend HK$500 or above (excluding any spending on gift wrapping fee and premiums) in order to get free delivery service to commercial address.

Prepaid Travel Data Card, Stored-Value SIMs and Recharge Vouchers

• General Scale of delivery fee:
  

  Products	Commercial Address^	Residential Address^
  HK$100 or above	Free	Free
  below HK$100	HK$15	HK$15

• It is necessary to spend HK$100 or above in order to get free local delivery service#.
• A courier fee will be charged for orders below HK$100.

Once the order is confirmed, the delivery address cannot be changed.

Once the order is shipped, we will send you a "Delivery notification" email. Please click the link in the email for the delivery status.

It usually takes around one week after order confirmation for delivery for Hong Kong customers. Three to seven extra working days are needed for order delivery to outlying islands and remote areas. Please also note that additional delivery time will be required during festive seasons and public holidays. The exact delivery time depends on the dispatching schedule from the courier company.

Any product purchased from the Online Store can be picked up in store except the following:

• Products which require gift wrapping service

Please bring the following items:

• Your Order Confirmation email
• The physical credit card used for the order payment/ electronic payment record of Octopus / PayMe / AlipayHK / WeChat Pay HK/BoC Pay (applicable on desktop web only).

We recommend you collect your order within the 14-day period. If you fail to pick up your order on or before the pickup deadline, your order will be cancelled. There may be forfeiture of the cancelled item(s) will be imposed. Any associated gift wrapping fee and delivery fee will not be refunded.

Sorry, you cannot change your selected pickup store after order confirmation.

Yes, you can simply download, fill in and sign the Authorisation Form and have your authorised person present this form and the Order Confirmation email when picking up the order.

• Request for exchange is applicable for delivered Product which is damaged on arrival only ("Damaged Product"). Exchange request is available for 7 days counted from the successfully delivery date.
• Exchange will not be provided for Damaged Products where damage is due to (1) undue wear and tear, (2) negligence, omission or mishandling of the products; or (3) alteration or repair made without the authorisation of the Company.
• In the case where Damaged Product is a smartphone, exchange is only available to a smartphone that can be powered on and with IMEI that can be shown clearly.
• The Customer must present the Damaged Product in full package together with the official receipt at the Company's stores to request for exchange. The Company has the sole discretion to provide refund or exchange for the Damaged Product.
• For any problems of the Product purchased on the Online Store after the package of the Product has been opened, the Customer shall bring along the relevant receipts to the designated suppliers' repair centres for replacement or repair.

• The Product is any products of Apple Inc., Xiaomi smartphone, DJI products, Prepaid SIM card nor voucher.
• The product was purchased under special promotion (for example: special discount, super deal, on sale / clearance items, combo set);
• More than 7 days have passed since the delivery/ pickup date.

You can cancel your appointment on or before the appointment date by calling our Customer Service Hotline 2155 3395 or by visiting your selected store. A full refund of the deposit will be arranged after successful cancellation.

• Request for cancellation shall be subject to Clause 9.2 and is applicable for (1) Product that has been or will be arranged for delivery, (2) Product already delivered to the Customer or (3) store pickup of product provided the Customer has not signed the official receipt.
• Cancellation of the Product will only be accepted under the following conditions:
  1. the package of the Product has not been opened;
  2. the product is not under special promotion (including but not limited to super deal, combo set, etc.);
  3. the product is not an accessory purchased in an order with discount from "Newsletter Subscription Offer" or under "Buy Handset Get Accessories Discount" offer;
  4. the product is neither any products of Apple Inc, Xiaomi smartphone, prepaid travel data card, stored-value SIM nor recharge voucher.
• The Customer can make a request for cancellation (1) before the pick-up deadline and before signing the official receipt in store; or (2) by returning the purchased product in full package together with the official receipt to the Company’s stores within 7 days (counted from successful delivery date).
• If the Customer does not pick up the order by the pick-up deadline or if the product cannot be successfully delivered for whatever reasons, the Company will handle the order as if it is a cancelled order. The Company may forfeit the cancelled item(s).
• If the cancellation is accepted, the Company will arrange refund to the Customer in approximately 7 working days.
• For any order for the purchase of products that is fully paid by Store Credit, the refund will be credited to the Customer’s My Wallet in the form of Store Credit. The refund is non-transferable and non-redeemable for cash.
• For any Order for the purchase of Products that is partially paid by Store Credit and the remaining amount by credit card, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay (applicable on desktop web only), the arrangement for Refund will be as follows:
  1. Store Credit will be credited back to the Customer’s My Wallet. The remaining balance of the payment by credit card, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay (applicable on desktop web only) will be credited back to the Customer’s credit card account, Octopus, PayMe, AlipayHK, WeChat Pay HK or BoC Pay (applicable on desktop web only) wallet. All Refunds are non-transferable and non-redeemable for cash.
• Any amount paid to settle the SmarTone Screen Replace™ service will be fully refunded.
• Cancellation or refund may not be applicable to an Order or item(s) of an Order that has enjoyed certain promotional offers. Please refer to the Terms and Conditions for Promotional Offers for more details.
• Under no circumstances will the gift wrapping and / or delivery fee be refunded.

Your username is your registered email address for your Online Store account. You can click here to reset your password.

Yes, simply go to "My Account" > "My Profile" > "Communication Preferences", and then uncheck "I would like to receive the latest updates and offers from SmarTone Online Store by email."

Sorry, we do not deliver to Macau.

Sorry, the service is still unavailable for Macau customers.