To recharge via Barkadahan sa SmarTone vouchers to get following bonus for FREE:
Recharge Voucher Amount
Extra Free Bonus
$50
$20
$100
$15
$200
$30
To recharge via Bank of China’s Cash Deposit Machines and telephone banking (Maximum recharge amount at $1000 per time) to get following bonus for FREE:
Recharge Amount
Extra Free Bonus
$100
$15
Please click here for details of prepaid card user guide.
30 Days Prepaid Card User Guide
To activate your SIM, please insert the SIM card into your mobile phone and make the first call in Macau. Your account has an initial validity period of 60 days. Before the expiry date or before the stored value is used up, simply recharge it to extend the expiry date for another 60 days to keep the remaining stored value and bonuses. Each SIM card has a Personal Identification Number (PIN) of 4 to 8 digits to guard against unauthorized use. The default PIN is 1234. We strongly recommend that you change the PIN for security reasons.
Reminder: Data service on SIM card is default off unless a data plan is in use to avoid bill shock.
Recharge method
Simply using a SmarTone recharge voucher which is available at SmarTone Stores, SmarTone Spot booths, all Circle K and 7-Eleven Convenience Stores in Macau.
To recharge via voucher, please press ＊ 137 ＊ 16-digit Activation PIN at the back of the voucher ＃. The system will automatically send you a SMS indicating the latest remaining balance and your next due date.
To recharge via Bank of China’s Cash Deposit Machines and Telephone banking. Please click here or refer to Bank of China instructions.
Card balance and due date checking
Please press ＊ 1 3 7 ＃
Local data usage checking
Please press ＊ 1 2 3 ＊ 2 #
Personal Identification Number (PIN)
Each SIM card has a Personal Identification Number (PIN) of between 4 to 8 digits to guard against unauthorized use. The default PIN is 1234. We strongly recommend that you change the PIN for security reasons.
After pressing the above keys, “ ACCEPTED ” will be displayed on your handset. Press when it rings and your call will be connected immediately.
[Note: When calling from overseas, roaming charges will commence as soon as you hear a ringing tone, no matter whether the called party is successfully connected or not]
Multimedia Messaging Service (MMS)
Multimedia Messaging Service (MMS) enables you to communicate with even more fun using pictures and sound. [Note: In case of any handset setting, please call 1628, refer to the respective leaflet, visit SmarTone Stores or any SmarTone Spot booths for assistance]
Local and international caller number display
International Caller Number Display service is only applicable to calls from Macau that carry caller number information.
Call forward
Unconditional Call Forward
Simply call 1662, then press 2、4、1 and follow the instructions for subscription / cancellation.
[Note: The service will remain available during the month of cancellation until the next due date]
Activation: Please call 1662, then press 2、 2、 1 and follow the instructions.
De - activation: Please call 1662, then press 2、2 、2 and follow the instructions.
Status enquiry: Please call 1662 and follow the instructions.
Change password: Please press ＊ 1 3 8 (your password is preset as 1234)
[Note: The service will remain available during the month of cancellation until the next due date]
Access your voice mail
In Macau: Please press ＊ 1 3 8
When Overseas: Please press ＊ 1 3 2 ＊ 66200238 ＃
The Cyber Security Law has been effective in Macau SAR on December 22, 2019. All prepaid card users are required to register their names and identifications. Please scan QR code for register now.
Please click here for details of prepaid card real name registration user guide.
When local data usage reaches 2GB, the customer can still continue to use the service and the data access speed (upload and download) will not be restricted to less than 384kbps. However, the actual data transmission speeds may vary due to local conditions and other conditions which may arise.
Simply recharge within the 60-day validity period and all un-used bonus will be stored and carried forward. SmarTone reserves the right to the final decision.
When your data plan entitlement is used up or expired, you can re-subscribe the above data plans or data service will be barred, after SIM card expired, any unused portion of data usage on your data plan cannot be refunded.
Please refer to our website for details of IDD charges and other charges.
The remaining balance on your card can be used until card expiry or can be used to purchase other Value Added Services. SmarTone does not provide refund or make any transfer of any unused portion of the value of the card.
Remarks
