Prepaid Travel Data Card - FAQ

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An array of caring services, plus customizing their interface and staying up-to-date with the exclusive offers, curated rewards and the latest news!

Prepare SIMply

Prepaid Travel Data Card,no contract and freely enjoy roaming data to travel the world

APAC + Worldwide

Is the Prepaid Travel Data Card available to all customers?

Prepaid Travel Data Card is available to SmarTone and non-SmarTone customers.

Which phones or tablets support the Prepaid Travel Data Card?

It can be used on all phones, tablets or iPads.

Can I make voice calls or send SMS with my Prepaid Travel Data Card?

No. This card supports roaming data only.

Does Prepaid Travel Data Card cover all kinds of data usage?

Prepaid Travel Data Card can be used for browsing, email, apps, VoIP and tethering, but excludes peer-to-peer applications, FTP file sharing and webcam applications.

Before using the Prepaid Travel Data Card, do I have to activate the card?

No. You can use the Prepaid Travel Data Card immediately once the card has been inserted into any phone or connected device.

View more frequently asked questions

Can I top up when the roaming data entitlement in the card has been used up or expired?

Yes. You may subscribe a top-up roaming data pack after recharge your Travel Data Card. Click here for recharge methods

How is a day defined for Prepaid Travel Data Card?

A day is defined as 00:00 to 23:59 HK time. The card will be automatically activated once you start using roaming data. Data service can be used from the activation date to 23:59 (Hong Kong time) on the last day, based on the number of days stated on the Prepaid Travel Data Card.

Why should I use the Prepaid Travel Data Card instead of renting a pocket WiFi?

Prepaid Travel Data Card is economical and lets you share roaming data among friends and family. Better yet, it saves you the hassle of having to:

- reserve, pick up and return the device
- bring an additional charger

Can I change the language setting?

Yes. You can change the language setting:

Cantonese: *111*13*2# SEND (Default)

Mandarin: *111*13*3# SEND

English: *111*13*1# SEND

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