MAC00 is the network code that represents SmarTone.

You can visit our SmarTone stores. Please bring your Macau ID card and proof of address with telephone number. If you are not a Macau resident, a $1000 deposit will be charged.

All tariff plans and mobile service charges are calculated on a 30-day billing period basis. If your service is activated in the middle of a billing period, your monthly charge will be prorated. Hence, you will see on your first bill the prorated charges from the activation date to your first bill date, in addition to a full-month's advance payment.

As roaming calls records are provided by roaming partners, roaming charges may take one to two months to appear on your bill. China roaming may require up to three months.

Yes, you can choose your desired bill language through our SmarTone Hotline by calling us at 1628 or you can visit our stores. The new bill language will be effective from your next billing cycle.

You can check by calling our 24-hour SmarTone Hotline at 1628. After selecting "Account information and payment methods", press 1 to check "the airtime and account balance", and simply press 1-2-1 for checking balance at 1628.

If you change your monthly plan before the billing cycle, the new subscription plan and free airtime will be counted on a proportional basis. To avoid any unnecessary calculation error, we recommend you to change your monthly plan on the billing day.

Payments can be made at our stores. You can also send us a cheque, pay cash , settle the payment through debit card, VISA/ mastercard/ UnionPay credit card, WeChat Pay, MACAU Pass, MPay , ALIPAY, BOC pay or ICBC ePay. You can also pay cash at designated bank counters, apply for a bank account , credit card autopay service or you can settle payment or top-up through MPay apps, please click here for details.

* VISA/ mastercard/ UnionPay credit card, WeChat Pay, MACAU Pass, MPay, ALIPAY and ICBC ePay are also available in designated direct sales booths, please call our hotline at 1628 for details.

SmarTone customers are not required to enter their PIN when using their SIM card, but you must enter a pre-set password 1234 for activation for the first time. Then enter the 4-digit password to active the password.

Simply press "00" or "+", then input "Country Code", "Area Code" and the "Tel. No.". "+" is an international key that allows you to make outgoing international long distance phone calls using your mobile phone when you are not in Macau.

The charge includes the IDD rate of the designated country, plus the local or video calling airtime charges of your mobile services. IDD charges are calculated on a 6-second incremental basis.

It is a service that allows you to contact the world when you are outside Macau. As a SmarTone customer, when you turn on your mobile phone in a foreign country with international roaming coverage, you will be able to receive incoming calls from anyone who dials your mobile number as usual. If you would like to make outgoing calls to a local number in the roaming country using your mobile phone, you need to apply for IDD services before you leave Macau

Macau residents only need to apply for a credit card direct debit, and the IDD and Roaming deposit will be waived. Alternatively, if you have no bad debt record over the previous half year, you can visit our stores to apply for exemption.

Prior to your departure from Macau, you should turn off your mobile phone once and de-activate any call forwarding function. When you arrive at your destination country, or return to Macau, you should turn on your mobile phone as soon as possible for network re-registration to avoid any unnecessary roaming charges.

As roaming call records are provided by respective roaming partners, roaming charges may take one to two months to appear on your bill. China roaming may require up to three months.

If the roaming operator doesn't support a voicemail service and your mobile is out of coverage or is engaged, or if you didn't answer a call, the incoming call will be forwarded to a 'No answer' message by the roaming operator. The caller will not be able to leave any messages in your voicemail box or with the secretarial service. If you switch off your handset or activate "Call forwarding" by (dialing **21*6640+Tel No.#) to your voice mail, the caller will then be able to leave messages in your voicemail box. In addition, the caller can avoid incurring a charge for a two-way IDD call.

You can receive SMS alerts provided that the roaming operator's network supports receiving short messages. For auto message delivery, as the alert itself is an incoming roaming call, you will need to pay for IDD call charges.

You can check voice mail messages by dialing +85366200138 from your handset.

If you have applied for a call forwarding service and IDD service, you can use our international call forwarding service by dialing **21*00 "Country Code", "Area Code", "Tel. No.#" and press "YES/SEND" to active the service locally. If you have subscribed to roaming and IDD service, the way is same no matter if you are roaming or in Macau.

It is a service that allows SmarTone customer to send messages to subscribers of the GSM network in other countries. For example, the subscriber can receive your message through other networks (such as China Telecom) in other countries. No pre-application is required with no time limitation, SMS is sent and received instantly. International SMS service is available in Macau and other countries.

Simply follow these steps:
Step 1: Type a message in your mobile phone.
Step 2: press "+", "Country Code" and "Tel. No." to send the SMS to overseas families and friends.

After you have received an SMS, you'll receive signal and a notification will be displayed on your mobile screen. Press "Read" and the SMS content will be displayed on your mobile screen.

If your mobile phone is switched off, or if there is no network coverage, or if your SMS mailbox storage is over limit, the above situation occurs. When you restart your mobile, operate within the network coverage or delete some message (Select "Message" –> "received message" –> "Open message" –> "Delete"in the function list), you can receive SMS sent by others in real time. SMS will be kept for three days.

As some countries have not activated international SMS service with SmarTone, the above situation may occur. For enquiries, please dial our SmarTone Hotline at 1628.

According to the guidelines issued by the Office of the DSRT for Personal Data, we can request customers to provide their Macau Identity Card for verification for service activation. We will also make a photocopy of the document for future verification purposes when customers request changes or inquire their account information.

After we have photocopied a customer's Macau Identity Card, we will stamp "COPY" across the image of the card in the presence of the customer. All of our customers' personal information is dealt with by a designated department to ensure confidentiality and security.

You can let us know by visiting any of our stores, or call us at SmarTone Hotline 1628.

If your handset model is Nokia, HTC , Sony Xperia™, Motorola, Samsung, LG or Apple, you can bring it, together with your proof-of-purchase invoice, to the Macau customer centre of the respective manufacturers for repair. No inspection fee is levied if the handset is within the valid warranty period:

Nokia Repair Center (Digital Essentials)
Av. Do Infante D. Henrique 31A - 31B, Macao SAR, P.R. China, WINMAN, Shop 8
Office hours: 10:00 - 19:00 (Monday to Saturday)
Tel:  2833 3666 / 2855 1379

HTC and Motorola Repair Center
16/F, Kong Fat Commercial Center, No.174 Rua De Pequim, Macau
Office hours: 10:00 - 19:00 (Monday to Saturday), 10:00 - 18:00 (Sunday)  
Tel:  2870 0010
Fax: 2870 0011

Samsung and Sony Xperia™ Repair Center
Rua de Bruxelas, 28,32,36,42, R/C, Macau (CTM Nape Shop)
Office hours: 11:00 - 00:00 (Monday to Sunday)
Tel:  +852 8203 8863

LG Repair Center
Rua de Lagos, Telecentro, R/C, Taipa, Macau (CTM TELECENTRO Concept Store)
Office hours: 9:00 - 22:00 (Monday to Friday), 10:30 - 20:00 (Saturday)

Apple Authorised Service Providers (Macau)
Wah Fung Computer Services (Macau) Ltd. (Online reservation)
Alameda Dr. Carlos D'Assumpcao No.258, Praca Kin Heng Long, 11 Andar A, Macau
Office hours: 9:00 - 12:30, 13:30 - 18:00 (Monday to Friday)
Tel:  2875 7226

Telecom Service One (Macau) Ltd (Online reservation)
Rua De Pequim No.174 , Centro Comercial Kuong Fat, 16 Andar E, Macau
Office hours: 9:00 - 18:00 (Monday to Friday), 9:00 - 13:00 (Saturday)
Tel:  2833 3111

Sorry, we do not provide this service during the repair period.