Netflix is a streaming service that allows customers to watch a wide variety of award-winning TV shows, movies, documentaries, Netflix originals and feature films across different genres and languages on internet-connected devices. Members can enjoy unlimited content without watching a single commercial. There's always something new to discover, and more TV shows and movies are added every month!

In order to watch Netflix content, you must be connected to the Internet via mobile data or WiFi. After successful subscription, you can watch Netflix contents by the Netflix streaming software or download contents on certain devices:
Streaming: The Netflix streaming software allows you to instantly watch content from Netflix through any internet-connected device that offers the Netflix app.
Download: You can download select TV shows and movies on the Netflix app to watch offline later. This feature is available on the Netflix app for Apple iOS or Android mobile devices, and computers and tablets running Windows 10.
(The Netflix App’s supportable devices are subject to announcements on the Netflix website. For enquiries, please visit https://help.netflix.com/en.)

Netflix is a monthly subscription service that will charge every month on the date you signed up. Monthly charges are billed at the beginning of your billing cycle and a variety of plans are being offered to fit your life.
Basic Plan: Watch on 1 screen in Standard Definition quality: HK$63/month
Standard Plan: Watch on 2 screens at a time in High Definition (when available) quality: HK$78/month
Premium Plan: Watch on 4 screens at a time in High Definition and Ultra High Definition (when available): HK$93/month
(The terms and conditions are subject to the announcement of the Netflix website.)

This service is currently available to SmarTone customers with a monthly mobile bill account (except PayGo customers, SmarTone stored-value SIM customers, or customers who have subscribed with a business registration).

You can visit the SmarTone website and SmarTone Care app for details, or click here to choose a membership plan and create a new Netflix account. You will need to set up your payment method as "Add to monthly mobile bill" with your SmarTone mobile number. Once your information has been verified, your Netflix membership monthly subscription will add to your mobile bill, shown as "Netflix Subscription".

Yes. For every newly opened monthly bill account for mobile telephone services, purchases of up to HK$300 can be made every month via "Pay by SmarTone Bill (Netflix Subscription)" within the first 180 days after the activation of the service. Thereafter, the limit will change to HK$500 per month. The period of each monthly limit starts from the first day of the calendar month and ends on the last day of the calendar month.

No, Netflix monthly subscription fee is charged per Netflix account and not based on the number of devices.

Yes, you will need to login to your original Netflix account and then change your mobile number on "Account" page.

Visit your account settings through Netflix platforms and cancel your membership in the "account page".

No, subscription will not be pro-rata for any month that you have already started. The Netflix subscription fee is charged on a monthly basis.

Any download or streaming of contents in the Netflix Application or website and use of the Service will incur data charges. It will be charged at or deducted from relevant subscribed service plans, and charged at the applicable thereafter fee. Standard roaming data charges will apply while using a relevant subscribed service plan to access the Service abroad.