First, subscribe to the eDoctor service at SmarTone, you will receive an activation SMS with a link to the activation page. eDoctor service is provided by Cigna, and you will be required to provide personal information at the activation page and download MyCigna HK App to use the service. If you are an existing MyCigna HK App member, you may use your existing login to access the App. You may register your children who are under the age of 18 as your dependents under your same account (Maximum 3 dependents under the age of 18).

Yes, all eDoctor subscribers must be over the age of 18 and provide HKID information at the activation page.

Each main subscriber of eDoctor can register up to 3 dependents under the age of 18. If their spouses or adult children would like to use the eDoctor service, they would need to separately subscribe to it.

Hong Kong: Monday to Sunday (8:00am – 10:00pm) (excluding public holidays); Overseas countries: available during Hong Kong hours Monday to Sunday (8:00am – 10:00pm) (excluding Hong Kong public holidays)

You may check the available timeslots in MyCigna HK App “My Virtual Health” when making the appointment.

Yes, when you are making your appointment, you can choose between phone and video consultation.

Typically, a phone consultation will be available in less than 60 minutes locally in HK, and video consultation appointments are available in 30 mins slots, therefore you will be able to book the first available appointment within the first 30 mins at the time of your booking, the availability will be no more than 12 hours.
Global call backs in English & Spanish are within 4 hours and all other languages are within 48 hours.

We suggest you request a phone consultation, which is relatively more flexible.

eDoctor charges a monthly service fee for unlimited video consultation. Please check our “Charge” page for details.

No, but we recommend babies under 6 months old or adults over 80 years old to proceed to other face-to-face consultation

eDoctor’s Hong Kong service is manned by Hong Kong based doctors, while doctors abroad are recruited in major cities. As part of our Global Telehealth Service, you will be receiving advisory consultation from a licensed physician who speaks English or another language requested. The physician may not be licensed in the same jurisdiction that you are currently in. Should a prescription be necessary a local licensed physician may be added to the case to comply with local requirements that may apply to the provision of the telemedicine services in each country. The necessity or availability of local licensed physicians is at the discretion of Teladoc as our service provider.

For more details, please call Teladoc CS hotline +852 3168 0106 during Hong Kong hours 8am –10pm Monday to Sunday (excluding public holidays) or email to CignaHK_telehealth@teladoc.com.

eDoctor is not intended to treat medical emergencies, and we advise calling the emergency medical service in your country, or visiting your nearest emergency medical centre/hospital in case of emergency.

eDoctor service (phone consultation / video consultation) is not intended to treat medical emergencies and we would always advise you to call the emergency medical service in your country if that is the case, or to go to your nearest emergency medical centre.

For the following medical conditions, we would recommend you visit an emergency medical centre immediately:
o Severe abdominal pain
o Traumatic injuries
o Complications of pregnancy/obstetric emergencies
o Severe mental health (e.g. Anxiety, psychosis, mania or severe depression)
o Suspected stroke
o Acute visual disturbance/loss of vision
o Excessive bleeding/Haemorrhage
o Chest pain
o Severe infections
o Severe headaches
o Acute shortness of breath

You can check the consultation record (date and time) under “Your Appointments” of the Teladoc account in the MyCigna HK App.

No, the entered symptoms will only be provided to the treating doctor for reference.

Video and phone medical consultations will not be recorded by the service provider.

This service is available in over 100 regions (as of Apr 2023), including: Mainland China, Macau, Japan, Taiwan, Thailand, Singapore, Malaysia, South Korea, UK, USA, Canada, Australia, Germany, Netherlands, France, Switzerland, Italy, Philippines, Indonesia, U.A.E. etc. You may check the most updated available regions list in MyCigna HK App “My Virtual Health”. The regions list may change without any prior notice.

Overseas countries: available during Hong Kong hours Monday to Sunday (8:00am – 10:00pm) (excluding Hong Kong public holidays)

eDoctor’s doctors abroad are recruited in major cities. We have licensed clinicians from EU, APAC, and US supporting the service in various settings. In some consultation cases, you and the licensed physician will have to be in the same jurisdiction, while in other consultation cases, you and the licensed physician are not in the same jurisdiction. Teladoc as our service provider is responsible to comply with the local requirements that may apply to the provision of telemedicine services in each country.

For more details, please call Teladoc CS hotline +852 3168 0106 during Hong Kong hours 8am –10pm Monday to Sunday (excluding public holidays) or email to CignaHK_telehealth@teladoc.com.

If you use eDoctor abroad, you will be able to schedule video consultations and phone call mainly in English, while Cantonese service will be subject to the availability of doctor pooling when making appointment. If you are located in Mainland China or Taiwan, the prevailing language is Mandarin.

Yes, when you are making your appointment, you can choose between phone and video consultation. Please note that if you select non-Hong Kong region as your current location, doctor will call you via an international phone number. Calls made by the mobile numbers under this service will incur voice usage and be counted as voice minutes. Roaming charge and standard roaming data charge apply when roaming. For details of the charges, please visit https://www.smartone.com/en/mobile_and_price_plans/roaming_idd/coveragencharges/charges.jsp. Any additional usage incurred will be charged to the monthly bill accordingly.

This discount covers visits to network general practitioners, specialists, physiotherapists, Chinese medicine, bonesetting acupuncture practitioners and chiropractors.

This discount covers Cigna’s medical network, including EC HealthCare, Human Health, HMMP. Cigna’s medical network will be updated from time to time without prior notice. For the latest list of medical professionals, customer should refer to the doctor list available in the MyCigna HK App.

The discount amount may vary for each medical network. Customers should refer to the doctor list available at MyCigna HK App to enquire about the discount. In case of any dispute, Cigna’s decision shall be final.

No, only main subscriber can enjoy this discount.

When making an appointment at the medical network, show the e-medical card in MyCigna HK App with identification in order to enjoy the discount.

This discount may be used for the body check package which includes laboratory investigation on: Physical Examination, Liver Function Screening, Renal Function Screening, Diabetes Screening, Cholesterol Screening, Urine Examination.

Please check the MyCigna HK App for the discount amount details.

Steps to redeem:
1. Log in to MyCigna HK App
2. Tap "My Health Privileges"
3. Select "Body Check Up Discount Coupon"
4. Please call the Service Centres to make a reservation, and present the "Body Check Up Discount Coupon" during the body check to enjoy the discount

The Service is arranged by Cigna Worldwide General Insurance Company Limited (“Cigna”), and provided and administered by Teladoc Health International S.A. (“Teladoc Health”). The use of the Service is subject to Cigna's and Teladoc Health’s respective terms and conditions. For details of Teladoc Health’s terms and conditions, please click here. Cigna reserves the right to change the service provider from time to time.

For non-urgent general queries please feel free to either call us or email us below:
Related to use and setup of MyCigna app
•Cigna CS hotline: +852 2560 1990 (Monday – Friday 9am – 7pm, Hong Kong hours, except for Saturday, Sunday and public holidays)

Related to Teladoc app / prescription and medical issues
•Teladoc CS hotline: +852 3168 0106 (Monday – Sunday 8am – 10pm, Hong Kong hours, except for public holidays)
•Teladoc email: CignaHK_telehealth@teladoc.com

The minimum requirement of iOS/Android software version is the latest version minus 2

No, it is not applicable for Hong Kong users to fill in "Postal Information" under "Account Settings" of the Teladoc account.

To change the email address for your Teladoc account, please contact Cigna CS at +852 2560 1990 (Monday – Friday 9am – 7pm (Hong Kong time), except for Saturday, Sunday and public holidays). The update will be completed in 3 working days so please take note that the Teladoc emails will be sent to the original email address until the new email address is updated by Teladoc.