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“Data Roaming Day Pass” is available to all SmarTone customers with designated monthly service plan subscription. You can go online instantly upon arrival with no SIM swaps and setups, it can be used for email, apps and tethering, excluding peer-to-peer applications and FTP file sharing.
Yes. You will receive an SMS after 1GB of full-speed data usage, if you need to continue going online at full speed, simply reply to the SMS to top up 1GB of full-speed data. If you do not wish to top up, the speed will be adjusted to a maximum of 512kbps. You can still use WhatsApp, Google Maps and such smoothly.
If you encounter internet connection or speed issues, you can try the following:
All apps that can be used in Hong Kong can also be used when using the SmarTone data roaming service. If the app sets regional restrictions on Hong Kong, customers can’t access certain apps even if the customer is in an unrestricted area. For details, please contact the app’s developer.
“Data Roaming Day Pass” is charged on a per-day-per-destination basis. “One day entitlement” will be charged for each day of data roaming usage per destination. "Each day" is defined as 00:00 to 23:59 local time of the visited destination. For destinations with multiple time zones, the time of the capital of the visited destination will prevail. For covered areas, please visit here.
Moreover, "Data Roaming Day Pass" supports in-flight roaming, a day of entitlement will be counted for its use. If you use in-flight roaming and data roaming upon arrival on the same day, a total of two days will be charged.
One day will be charged for every day you use. 'A day' is defined as 00:00 to 23:59 local time of the visited destination.
Using data roaming in both Mainland and Macau on the same day will only charge one day;
Using data roaming in two or more designated destinations in Europe will charge a maximum of two days.
We will deduct from the Mainland and Macau data included in the service plan before charging one day for "Data Roaming Day Pass".
Simply enable “Data Roaming” in your phone settings and use in-flight roaming in Aeromobile-supported airlines and aircraft models (updated regularly, please visit https://www.aeromobile.net/airlines/)
One day will be charged for “Data Roaming Day Pass” for an in-flight roaming use.
'A day' for in-flight roaming is defined as 00:00 to 23:59 Hong Kong time. If you use in-flight roaming and data roaming upon arrival on the same day, a total of two days will be charged.
"Upgraded" Roaming Data Day Plan is available to any SmarTone customers with a monthly service plan subscription.
These two plans are designed to meet the different needs of SmarTone customers. If you want to enjoy data roaming for email, Internet browsing and social media, Data Roaming Day Pass offers you enjoy great value for only HK$78/day in popular Asian destinations, Australia and New Zealand. You can also use it in 50+ other designated destinations including Canada, the USA and Europe for HK$138 a day. When daily data usage reaches 1GB, the data speed will be set at up to 512kbps while you continue to enjoy data roaming.
If you wish to freely enjoy a wide range of applications including video streaming and download as much as you like at a wide selection of destinations, over 160 of them, we recommend you to subscribe to our "Upgraded" Roaming Data Day Plan.
"Upgraded" Roaming Data Day Plan can be used for email, apps, browsing, VoIP and tethering, but excludes peer-to-peer applications, FTP file sharing and webcam applications.
A day is defined as 00:00 to 23:59 local time of the visited destination.
No. You will not be charged. The daily rate will only be incurred once you start using roaming data.
To enjoy the fixed daily rates, you have to subscribe to "Upgraded" Roaming Data Day Plan. Otherwise standard roaming data charges will be incurred.
The daily fee of HK$68 includes The Free Global Travel Insurance, but doesn't include the HK$60 credit for local outgoing calls in the same city.
The HK$60 credit for local outgoing calls in the same city is only available after registering for the "Upgraded" Roaming Data Day Plan. It cannot be redeemed for cash or carried forward.
If you subscribe to the “Upgraded” Roaming Data Day Plan and are aged below 75, you can enjoy the Free Global Travel Insurance anytime between 8 December 2016 to 31 December 2024 (both days inclusive). You will be entitled to the Free Global Travel Insurance on the day when starting using the "Upgraded" Roaming Data Day Plan to 23:59 local time of the visited destination.
Please note that you must be an account holder or authorized user of a SmarTone services number to be eligible for the Free Global Travel Insurance (authorized users will be given first priority; authorized users must be registered in their own name). If there is no authorized user, the account holder name of the services number must match your own name.
The Free Global Travel Insurance is underwritten by SUN HUNG KAI PROPERTIES INSURANCE LTD and is subject to the terms and conditions of SUN HUNG KAI PROPERTIES INSURANCE LTD. Please visit here for details, or call the SUN HUNG KAI PROPERTIES INSURANCE LTD customer service hotline at (852) 2828 7886 for enquires.
Each mobile number can only subscribe to one day plan at the same time.
Customers need to meet the following conditions to experience 5G data roaming services:
- Designated existing SmarTone 5G service plan subscribers
- Use compatible device (Click here for details)
- Use data roaming service in SmarTone designated destinations (e.g. Mainland and South Korea)
Data Roaming Destination | Network Operator | Applicable Handset |
---|---|---|
China | China Unicom 中國聯通 |
iPhone:
Samsung:
VIVO:
Nokia:
Xiaomi:
Sony:
|
China Mobile 中國移動 | ||
South Korea | KT | |
SK Telecom | ||
Taiwan | Chunghwa 中華電信 | |
Switzerland | Swisscom | |
The Netherlands | Vodafone Netherlands | |
Germany | Vodafone Germany | |
United Kingdom | Vodafone UK | |
Hungary | Vodafone Hungary | |
Italy | Vodafone Omnitel | |
Romania | Vodafone Romania (Connex) | |
United Arab Emirates (U.A.E.) | Etisalat UAE |