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Home       Phones and Plans       Trade-in Service

Reassuring and Considerate Trade-In Service#

Trade-in service includes smartphones, tablets, smart wearables and earphones

Enjoy a professional Trade-in Service and a more caring service when purchasing new smartphones at SmarTone stores

$300 “Trade-in Rebate”^

Free Smartphone Data Transfer to New Device&
Learn More

FREE 12-month Upgraded Back-to-Front “SmarToneScreen Replace™” Service*
Learn More

    # Trade-In Service ：
  • The company will provide trade-in price of designated brands and models of handset, tablet, smart wearables or earphones based on their condition ("Trade-in Device"). Each Trade-in Device should include a battery and must function properly. It should meet the company's trade-in standards. Trade-in prices vary depending on the condition of the Trade-in Device. The company will not accept any devices which have been altered in any way.
  • Customer may select to collect the Trade-in price through the following methods (a) Fast Payment System (“FPS”); (b) credit to customer’s account; or (c) used immediately to offset payment of designated mobile phone or tablet.
  • Customers must confirm that SIM card has been removed and backed up all data stored on the Trade-in Device. The Company will not be responsible for any loss, retrieval, restoration or transference of personal data from the Trade-in Device.
  • Once the transaction is complete, the Trade-in device cannot be reclaimed.
  • The trade-in price is determined by the company and may be subject to change without prior notice.
  • The trade-in service is only available at designated stores.
  • In case of any disputes, the company reserves the final decision.
    • ^ $300 “Trade-in Rebate” :
  • SmarTone postpaid mobile service customers or Home 5G broadband service plan customers (“Existing Customers”) is entitled a $300 “Trade-in Rebate " when purchase designated mobile phone or tablet.
  • “Trade-in Rebate” is limited to the holder and is not transferable.
  • Customer must complete the trade-in transaction within 90 days of purchasing the new eligible device (“Eligible Transaction”) to redeem the $300 Trade-in rebate.
  • Customer can redeem $300 Trade-in rebate once per Eligible Transaction. The payment will be credited to his / her account after 14 working days.
  • In case of any disputes, the company reserves the final decision.
    • & Phone Content Transfer for free
  • The Customer is responsible to ensure all the data in the Trade-in Device is backed up prior to trade-in. The Company will not be responsible for any loss, retrieval, restoration or transfer of the data.
  • The Company reserves the right, and its discretion, not to proceed with phone content transfer service. In the event of dispute, The Company’s decision shall be final.
  • Phone content transfer service is available at the designated shops.
    • * Upgraded Handset Back-to-Front & Wearable Device "SmarTone Screen Replace™":
  • Free “SmarTone Screen Replace™” is only available upon purchase of designated handset or wearable device through selected service plans.
  • “SmarTone Screen Replace™” is provided by Avo Insurance Company Limited and Sun Hung Kai Properties Insurance Limited (collectively “Avo”).
  • Upon accidental physical damage of the designated handset screen and/or its back cover, and wearable device front screen, Avo will reimburse the cost of screen/ back cover repair or replacement, once only within the first 12 months from the effective date of Screen Replace. The reimbursement is subject to submission by the customer of the official invoice (must include the IMEI / Serial number of the device) from the manufacturer or its authorised repair centres as stipulated by Avo. The maximum amount of the handset reimbursement is HK$3,000 per claim. The maximum amount of the wearable device reimbursement is HK$1,500 per claim.
  • The reimbursement is restricted to covering the repair or replacement cost of accidental physical damage of the designated handset screen and/or its back cover, and wearable device front screen, and expressly excludes any other repair and refurbishment of any other component or the handset itself. If the manufacturer or its authorised repair centres, as stipulated by AVO, offer a replacement as the only option for repair, Avo may exercise discretion and will reimburse up to 60% on the cost of replacement, subject to the maximum limit per device. The reimbursement percentage can vary from time to time and Avo's decision on the validity for reimbursement is absolute and final.
  • Subject to relevant terms and conditions. For details of Upgraded Handset Back-to-Front & Wearable Device "SmarTone Screen Replace™” please refer to T&C-V154  for details.
  • Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice.
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